This Privacy Policy explains how ASTERM RESERVA PTE. LTD. ("we", "us", "our") collects, uses, and shares personal data when you use our accounting services and any related services (collectively, the "Services").

What personal data do we collect?

We collect the following types of personal data from you when you use the Services:

Personal data you provide to us directly: When you engage our Services, we may collect personal data such as your name, NRIC/FIN/passport number, contact information, financial information, and any other information you choose to provide.
Personal data collected automatically: When you use the Services, we may automatically collect certain data about your device and usage of the Services. This data may include your IP address, browser type and version, device type and model, and information about how you interact with the Services, such as the pages you visit and the actions you take.

How do we use your personal data?

We use the personal data we collect from you for the following purposes:

To provide and maintain the Services: We use your personal data to provide and maintain the Services, including to authenticate your access to the Services and to respond to your requests or inquiries.
To comply with legal and regulatory requirements: As an accounting firm in Singapore, we are subject to certain legal and regulatory requirements and may use your personal data to comply with these requirements.
To communicate with you: We use your personal data to communicate with you about the Services, including to send you updates and notifications.
To improve the Services: We may use your personal data to understand how you use the Services and to improve the Services based on that information.

How do we share your personal data?

We may share your personal data with the following categories of recipients:

Service providers: We may share your personal data with third-party service providers who provide services on our behalf, such as hosting, analytics, and customer support.
Legal and regulatory authorities: We may share your personal data with legal and regulatory authorities when required by law or in response to legal requests.

How do we protect your personal data?

We may share your personal data with the following categories of recipients:

Service providers: We may share your personal data with third-party service providers who provide services on our behalf, such as hosting, analytics, and customer support.
Legal and regulatory authorities: We may share your personal data with legal and regulatory authorities when required by law or in response to legal requests.

How long do we retain your personal data?

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. In accordance with Singapore law, we are required to retain certain financial and accounting records for a minimum of five years.

Your rights and choices

You have the following rights in relation to your personal data:

The right to access: You have the right to request a copy of the personal data we hold about you, as well as information about how we use and share your personal data.
The right to correct: You have the right to request that we correct any personal data that is incorrect or incomplete.

To exercise any of these rights, please contact us using the contact information provided below. Please note that we may need to verify your identity before fulfilling your request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our collection, use, and sharing of personal data.

If you have any questions or concerns about our collection, use, or sharing of personal data, please contact us at Jon@astermreserva.com.

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